Privacy Policy

1. Introduction

Jobtide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform ("Service"). Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, and business address
• Billing information and payment details
• Company name and business information
• Team member details you add to the platform

Customer Data

• Your customers' names, addresses, phone numbers, and email addresses
• Job details, service history, and notes
• Invoices, estimates, and payment records

Usage Data

• Log data including IP address, browser type, and device information
• Pages visited, features used, and interaction patterns
• Performance data and error reports

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating the Service (e.g., payment processors, cloud hosting providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing with a third party

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, regular security audits, access controls, and secure data backups. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your personal data
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how the Service is used. You can control cookies through your browser settings. Disabling cookies may limit certain features of the Service.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].